You run the businessMASO runs the rest
Phone, email and chat handled. More time for your guests.
Built by hospitality operators who know how demanding a busy venue can be.
Click or wait to see the transformation
Three specialists. One mission.
Bobby, Mail, and Charlie work around the clock so your team can focus on what matters most: your guests.
Bobby
Voice Specialist
Bobby picks up every call, day or night. Answers questions, books reservations, and only transfers to your team when it truly matters.
Email Specialist
Mail turns email chaos into organized responses. Drafts quotes, follows up on inquiries, and keeps your inbox at zero.
Charlie
Chat Specialist
Charlie engages every website visitor in real-time. No more 'we'll get back to you' — just instant, helpful conversations.
Mail in action
Watch how quotes are drafted and sent automatically
Inbox
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Offerte Pipeline
Beheer al je offerte aanvragen
Wachtend op Info
1 aanvraag
Offerte Compleet
0 aanvraag
Verzonden
0 offerte
Diner Bedrijfsuitje
Richard de Wit
Offerte Genereren
Richard de Wit - Restaurant de Lekkere Hap
OFFERTE
Catering Services
Offerte Items
| Omschrijving | Aantal | Prijs p/st | Totaal |
|---|---|---|---|
3-gangen diner Voorgerecht, hoofdgerecht en dessert | 15 | €45,00 | €675,00 |
How it works
Before opening: missed. During peak: no time.
MASO handles the load so your team can focus on guests.
Now
Missed calls before opening, rushed calls during peak
With MASO
MASO answers 24/7 — even when you're not there
40-60% less phone pressureNow
Quotes sent too late, group bookings slipping away
With MASO
Complete quote in 10 minutes, automatically assembled
3x faster response timeNow
Website visitors bouncing without answers
With MASO
Live chat that responds instantly, day and night
95% conversion on chat inquiriesNow
Admin piling up while guests are waiting
With MASO
Scheduling, emails, and follow-ups handled automatically
Up to 52 hrs/month backROI Calculator
Calculate how much time MASO saves you
Your time savings
18 hrs
per month
= ca. €900 aan personeelskosten
Based on 65% handled automatically
MASO doesn't replace people — it removes peak pressure so your team can focus on what matters: your guests.
Proven results
Results from our partner venues
Real numbers from hospitality and leisure venues using MASO.
Less phone pressure
Time saved per month
Average response time
Missed reservations*
Live dashboard from a partner venue
With booking system integration: 90-95% handled automatically
How can I make a reservation?
13:06You can easily make a reservation through our booking widget. Check availability, see pricing, and book directly. Is there anything else I can help with?
13:06 • <1sAt first, the team was hesitant about having a digital assistant handle calls. But after a few days, everyone noticed: we can finally focus on our guests.
Leisure venue manager
Partner venue — MASO Voice, Mail and Chat active
-65%
Less phone pressure
+40h
Freed up per month
0
Missed reservations*
*During business hours, with properly configured MASO setup. Figures based on partner venue deployments. Results vary by location.
Case study
From 15 missed calls per day to zero.
A leisure venue deployed MASO as their digital front office. Here's what happened.
At first, the team was hesitant about having a digital assistant handle calls. But after a few days, everyone noticed: we can finally focus on guests in front of us. Important conversations still reach us — MASO handles the rest.
Operations Manager
The Boules Club, Nijmegen
Results after 3 months
-65%
Phone pressure
+40h
Per month back
€2,400
Est. savings/month
*Results based on 3-month deployment. Numbers vary by venue and configuration.
Want to see what MASO can do for your venue?
Ready to take your operations to the next level?
MASO is currently being rolled out at select hospitality and leisure venues. We personally guide each implementation for maximum results.
Limited spots available
Personal guidance • Fast implementation • Immediate results
Custom onboarding
Dedicated implementation team configures MASO specifically for your operations and existing systems.
Tailored configuration
Digital team members trained on your brand voice, pricing structure, and operational processes.
Dedicated support
Direct access to our team via preferred channels. Fast response times, continuous optimization.
Priority roadmap input
Your feedback shapes product development. Direct influence on new features and integrations.
Enterprise-grade security
EU-hosted infrastructure. GDPR compliant. Your data stays yours.
Flexible terms
No long-term commitments required. Scale up or down based on your needs.
Limited availability
Request your demo
Submit your details and our team will reach out to discuss how MASO can be configured for your specific operations.
Your information is handled according to our privacy policy. We only use it to contact you about MASO.
How it works
From initial contact to live in 3 steps.
We keep it simple: no lengthy projects, rapid deployment at your venue. You don't need to be a tech expert — that's our job.
Discovery & intake
We map your operations: hours, guest types, booking processes, peak moments, and current systems.
Configure & train MASO
We set up Voice, Mail, and Chat, training MASO on your packages, pricing, FAQs, and brand voice.
Deploy & optimize
You run MASO in production, we monitor and fine-tune until it operates like a seasoned team member.
Days, not months
First version of MASO can often run within a week. We refine the details in production.
You stay in control
You decide what MASO can and can't do, which processes go live, and when to route to your team.
No obligation if it doesn't fit
MASO works best when it truly feels like part of your team. Doesn't fit? Stop anytime, no strings attached.
Voor wie is MASO gemaakt?
Ontwikkeld door ondernemers uit de horeca en leisure wereld.
Herken je jouw bedrijf? Dan is MASO voor jou gebouwd.
Plan een demo
In hospitality, everything revolves around the guest experience. But the reality is that teams have less and less time to actually focus on guests. Margins are under pressure, staff is expensive and hard to find, and a significant portion of time goes to phone calls, emails, and standard questions.
We experienced this ourselves every day for years: during peak moments the phone rings non-stop, quotes pile up, and you're standing in front of guests with one eye on your screen. It doesn't feel right, and it costs revenue.
80% of all inquiries are always the same. Yet it costs operators hours, stress, and staffing costs every week.
That's why we built MASO: a digital manager that fully handles all recurring communication. MASO ensures no phone call is ever missed, every email gets an immediate response, and guests are helped faster.
The result: lower costs, more peace of mind, higher margins, and teams that can go back to doing what they do best — giving guests an exceptional experience.
That's why we started MASO. From the floor. From real problems. With one goal: making hospitality and leisure operations future-proof.
Client testimonials
What operators are saying
“MASO handles 60% of our phone calls. It gives us peace of mind during peak hours.”
Dirk
Operations Manager, The Boules Club Nijmegen
“We respond faster and no longer miss any reservations.”
Roy
The Madhouse Den Bosch
“Mail creates quotes faster than anyone on the team.”
Bjorn
Assistant Operations Manager
Frequently asked questions
Answers to questions you probably already have.
Common questions we address in nearly every conversation.
MASO is the digital manager for hospitality. Digital team members via voice, chat and email handle operational communication.
Expanding Platform
A growing team of digital specialists
New agents and capabilities in continuous development. Built to grow with you.
New digital specialists
Expanding beyond voice, mail, and chat. Additional specialists for revenue, planning, and operations.
Platform Features
Advanced integrations, analytics, and smart capabilities that transform operations.
Modular platform — deploy what you need, expand when you're ready.
Ready to see MASO in action?
Request a demo and we'll show you how MASO can be configured for your specific operations — from voice handling to automated quotes.
No obligation. We'll discuss your requirements and provide a tailored demonstration.