The digital manager for hospitality and leisure
You run the business, MASO runs the rest. Phone, email and chat handled. More time for your guests.
Fewer missed contact moments. More calm on the floor.
MASO handles phone, email, and chat for busy hospitality and leisure venues. That keeps your team reachable during peak hours, outside opening times, and when staffing is tight.
Connected to your existing tools
Used in real hospitality operations
The floor keeps moving, but too much is still left behind the scenes.
The phone keeps pulling your team out of the moment
Right when guests are standing in front of you, new calls keep coming in about availability, changes, or opening hours. Every interruption pulls focus away from the guest experience on the floor.
Group requests and quotes sit too long in the inbox
Requests for events, group bookings, and packages often come in at moments when no one can respond properly. The longer a quote sits, the more likely that booking ends up elsewhere.
Opportunities keep coming in after opening hours
Before opening, after closing, or whenever no one is actively handling follow-up, emails, website questions, and chat requests keep coming in. That is exactly when valuable contact moments get lost because the response comes later.
More availability, faster follow-up, and less pressure on the floor.
No more missed contact moments
Phone, email, and chat keep moving even when your team is fully focused on operations. MASO makes sure questions and requests are picked up right away.
Quotes and requests are followed up faster
Group bookings, packages, and other requests no longer have to wait until someone finally has space in the day. MASO helps you respond faster and follow up better.
Connected to your systems, built for more calm
Because MASO works alongside your existing systems, bookings, changes, and practical requests are handled more intelligently. That gives your team and managers more overview and less day-to-day pressure.
Phone, mail and chat. Taken over by three specialists.
Three specialists. One mission.
Bobby, Mail and Charlie work day and night so your team can focus on what really matters: your guests.
Bobby
Phone
Bobby picks up every call, day or night. Answers questions, books reservations, and only transfers to your team when it truly matters.
Charlie
Chat
Charlie engages every website visitor in real-time. No more 'we'll get back to you', just instant, helpful conversations.
Mail turns email chaos into organized responses. Drafts quotes, follows up on inquiries, and keeps your inbox at zero.
We handle communication. Your team handles the experience.
MASO for leisure & hospitality
Digital teammate for front-of-house, bookings, and follow-up
Natural conversations in your tone of voice
Bobby and Charlie respond clearly and naturally, without robotic scripts, so guests immediately feel confident in the interaction.
Built for real-world operations.
Developed by entrepreneurs from the hospitality and leisure industry.
Every activity,
always reachable.
From booking
to follow-up.
Recognise your business? Then MASO was built for you.
Book a demoWhat operators are saying
“MASO handles 60% of our phone calls. It gives us peace of mind during peak hours.”
Dirk
Operations Manager, The Boules Club Nijmegen
“We respond faster and no longer miss any reservations.”
Roy
The Madhouse Den Bosch
“Mail creates quotes faster than anyone on the team.”
Bjorn
Assistant Operations Manager
From 15 missed calls per day to zero.
A leisure venue deployed MASO as their digital front office. Here's what happened.
"At first, the team was hesitant about having a digital assistant handle calls. But after a few days, everyone noticed: we can finally focus on guests in front of us. Important conversations still reach us. MASO handles the rest."
Operations Manager
The Boules Club, Nijmegen
Results after 3 months
Phone pressure
Per month back
Est. savings/month
Want to see what MASO can do for your venue?
*Results based on 3-month deployment. Numbers vary by venue and configuration.
1e maand gratis bij start
Built for and by operators.
In hospitality, it's all about the guest experience, but teams simply have less time for it. Margins are tight and too much time goes to answering calls and standard questions.
We experienced this ourselves for years: phones ringing off the hook during peak hours and emails piling up while you're trying to help a guest. It doesn't feel right and it costs revenue.
80% of all inquiries are exactly the same. Yet it costs operators hours and unnecessary stress every week.
That's why we built MASO: a digital manager that handles all recurring communication. No more missed calls and instant answers to emails.
The result? Lower costs, higher margins, and teams that can focus 100% on the guest again.
Built from the floor, to make hospitality future-proof.
Live in days, not months.
Without IT hassle.
No drawn-out implementation projects. You share your venue details, we handle 90% of the work and configure your digital teammate.
Discovery & intake
We map your operations: hours, guest types, booking processes, peak moments, and current systems.
Configure & train MASO
We set up Voice, Mail, and Chat, training MASO on your packages, pricing, FAQs, and brand voice.
Deploy & optimize
You run MASO in production, we monitor and fine-tune until it operates like a seasoned team member.
Included with sign-up
Request your demo
Submit your details and our team will reach out to discuss how MASO can be configured for your specific operations.
We reply quickly and show which package fits your venue right away. 1st month free to start without risk
Technology that feels more human on the floor.
From bookings to guest questions: MASO supports teams exactly when reachability and calm make the difference.
Answers to questions you probably already have.
Common questions we address in nearly every conversation.
MASO is the digital manager for hospitality. Digital team members via voice, chat and email handle operational communication.
Ready to see MASO in action?
Discover how our digital manager can streamline your operation. We'd love to show you how easy integration is and calculate your savings directly.
No obligation. We'll discuss your requirements and provide a tailored demonstration.
Vrijblijvend • 1e maand gratis bij start • We reageren snel