Terms and Conditions

Article 1 — Definitions

Article 2 — Applicability

2.1 These Terms and Conditions apply to all offers, agreements and services of MaSolution, unless expressly agreed otherwise in writing.

2.2 Deviations from these terms are only valid if agreed in writing.

2.3 The applicability of any purchasing or other terms and conditions of Customer is expressly rejected.

Article 3 — Account registration

3.1 In order to use the Platform, Customer must create an account. Customer warrants that all information provided upon registration is accurate and complete.

3.2 Customer is responsible for keeping login credentials confidential and for all activities that take place under the account.

3.3 MaSolution reserves the right to refuse, suspend or terminate an account in the event of suspected misuse or breach of these terms.

Article 4 — Services and Plans

4.1 Via the Platform, MaSolution offers AI-driven communication services for the hospitality and leisure sector. The current offering consists of:

• Start — €199/month excl. VAT: Voice Agent (Bobby), Chat Agent (Charlie), 1,000 call minutes, 100 SMS messages, 2 languages supported, dashboard with insights and call history, knowledge base.
• Small Business — €320/month excl. VAT: everything in Start, plus Mail Agent (Max), 1,500 call minutes, 150 SMS messages, 4 languages supported, smart e-mail handling.
• Business X — €399/month excl. VAT: everything in Small Business, plus 2,500 call minutes, 250 SMS messages, 10 languages supported, priority support and onboarding.

Additional modules will become available over time as an extension to each plan.

4.2 MaSolution endeavours to make the Service available 24/7, but does not guarantee uninterrupted availability. Scheduled maintenance will, where possible, be announced at least 48 hours in advance.

Article 5 — Prices and Payment

5.1 All prices are in euros and exclusive of VAT, unless stated otherwise.

5.2 Payment is made by direct debit (SEPA Direct Debit), iDEAL or credit card, via our payment partner Stripe.

5.3 In the event of late payment, MaSolution is entitled to suspend access to the Platform until the amount due has been paid.

5.4 MaSolution reserves the right to adjust prices. Price changes will be announced in writing at least 30 days before they take effect.

Article 6 — Term and Termination

6.1 Monthly subscriptions can be cancelled on a monthly basis. Annual subscriptions have a term of 12 months and are renewed automatically unless cancelled at least 30 days before the end of the term.

6.2 Cancellation is effected via the dashboard or by e-mail to info@masolution.ai.

6.3 After cancellation, the account remains active until the end of the current billing period.

Article 7 — Use of the Platform

7.1 Customer shall use the Platform solely for the purposes for which it is intended.

7.2 Customer is not permitted to use the Platform for unlawful purposes, including but not limited to distributing harmful content, infringing the rights of third parties or circumventing security measures.

Article 8 — Intellectual Property

8.1 All intellectual property rights in the Platform, the software, AI models and documentation are vested in MaSolution.

8.2 Customer retains all rights in the Content processed via the Platform.

8.3 Customer grants MaSolution a limited licence to process the Content to the extent necessary for the performance of the Service.

Article 9 — Privacy and Data Processing

9.1 MaSolution processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Privacy Statement, available at masolution.ai/privacy.

9.2 To the extent that MaSolution acts as a processor on behalf of Customer, the parties shall enter into a data processing agreement.

Article 10 — Liability

10.1 The total liability of MaSolution is limited to the amount of subscription fees paid by Customer in the preceding 12 months.

10.2 MaSolution is not liable for indirect damage, consequential damage, loss of profit or missed savings.

10.3 MaSolution is not liable for damage resulting from inaccurate or incomplete AI output. The AI agents function as supporting tools; final responsibility for decisions rests with Customer.

Article 11 — Force Majeure

11.1 MaSolution is not obliged to fulfil any obligation if prevented from doing so by force majeure, including disruptions of the internet, the electricity grid or telecommunications networks, government measures, and disruptions at suppliers.

Article 12 — Confidentiality

12.1 The parties undertake to keep confidential all confidential information they receive from each other in connection with the agreement. This obligation also applies after termination of the agreement.

Article 13 — Amendments

13.1 MaSolution reserves the right to amend these Terms and Conditions. Amendments will be announced at least 30 days before they take effect.

13.2 If Customer does not agree to the amendment, Customer has the right to cancel the subscription before the effective date.

Article 14 — Applicable Law

14.1 These Terms and Conditions and all agreements between MaSolution and Customer are governed by Dutch law.

Article 15 — Dispute Resolution

15.1 Disputes shall be submitted to the competent court in the district of Gelderland.

Article 16 — Final Provisions

16.1 If any provision of these terms is null and void or voidable, this shall not affect the validity of the remaining provisions.

16.2 In the event of any conflict between these Terms and Conditions and a separate agreement, the separate agreement shall prevail.

Maso-IP B.V. trading as MaSolution · KvK 42024078 · VAT NL869348528B01 · Biezenstraat 20, 6541ZT Nijmegen · masolution.ai/legal